Not one or two, there are numbers of POS solutions available in the market. Although there are various advantages of having many options available in the market but trust me it has made the selection of the POS for a business most difficult. Other than standard features, different POS solutions are offering multiple additional features. Which one to choose? What features to consider? How to make this investment worthwhile? And for all your other related questions, read this blog!
You will surely get the idea.
First understand, every advance feature is not for your business but you can also not make a mistake of investing in an outdated system. For making it simpler for you to understand while considering the market trend and operations in this year of 2019, some of the features that you should be considering in POS cash register are listed below.
1. Customer Database
Having customer data makes businesses successful. Do you know the reason? It is because having contact with the customers helps the businesses in predicting the market trends. Further provides the opportunity of making relevant moves as per the new prediction. Maintaining this record on traditional journals is not only old and outdated but will not result in the expected way. Therefore, whenever a business invests in POS software, it should always consider the capacity of the system in keeping customer record. Moreover, the system should have rich customer management system. Above all , the system should be able to recover history of the particular customer with the company, whenever that specific customer contacts. Why am I saying this? Because customers feel especial when companies remember their information. Plus it also helps the customers in making multiple orders without repeating their complete information every time.
2. Customer Support
Customer support service directly affects the trust and satisfaction of the customers towards the particular brand/company/business. If we specifically talk about retail industry, customers have a lot of quality and price related concerns which give an opportunity to the competitors. Therefore, a reliable POS cash register is the one that ensures that customers are satisfied after making the purchase. Why customer feedback is important in retail industry? This is because retail industry operates on the basis of consumption. In other words, retail stores do not offer one time selling products instead they deal in FMCG or normal consumption products. Therefore, they need their customers to return to them. In order to imply this marketing concept effectively in retail sectors, make sure you have integrated customer support management in POS cash register.
3. Inventory Management
Inventory management defines the efficiency and profitability of a retail store. A reliable POS Cash Register does not only store the inventory details but tracks it and provides real-time reporting. Having the inventory operations aligned helps in improving the inventory turnover. Other than this, the system should also have the feature of predicting future sales of every inventory on the basis of previous customer buying pattern.
4. Create Promotional Offers
The criteria of making promotions have fully changed in past few years. The impact of promotions has always evident positive keeping other factors constant, but now it has become the necessity for the businesses. Not only this, it is an era when people have million of choices available that can easily change their mind therefore, using effective and targeted promotional strategy is what businesses are in need of. Considering these new emerging trend in the industry, AI enabled POs systems have the capability of creating promotions by themselves that are also customized as per the individual customers. Therefore, it is suggested to consider the related features in a cash register before making the final purchase.
5. Different Modes of Payment
People pay with their preference and connivance, and if they are forced by the businesses to pay in defined mode, if directly affect their buying decision. And if we particularly consider restaurants and retail stores, then majority of their customers make impulsive buying decision. Considering this fact, having a cash register that can accept payments through different methods including debit, credit, online transfer, through vouchers and etc. has become important. Moreover, globalization has extended the market size for the operators and gave them the opportunity of working without any geographical barrier therefore; the system should be competitive enough to accept international payments as well.
Cash register should be capable of managing the billing of a business. And almost every POS offer this feature so what points/features should we consider? There are various new updated methods realized for billing with the purpose of making this procedure efficient. And to reduce the waiting time a customer wastes in this procedure. One of the widely used technologies for billing management especially in retail stores is bar code. It reduces the time require by the cashier to type either the code or other record details of the bough product by the customer in the system. Using bar-codes, the system will automatically record the details with the help of the barcode scanner and stickers attached on the product. It is suggested to invest in the cash register that offers multiple efficient billing methods.
These are not the only measures of quality and updated cash register but these 6 points will help you in making a profitable investment in cash register. In other words, I suggest that you are not restricted to consider these factors only, instead you are free to test the reliability and relevance of cash register by your own choice but do not consider any of the above discussed points non-important. Because, these this discussed points will assure that you are investing in cash register that will help your business become efficient and effective as well.